Contact Us
Need help? Send us a message, our team can assist you. Email us at hello@mydoubledecker.com. We’ll respond within 48 hours of receiving your email. Monday-Friday 9am-5pm PST.
Frequently Asked Questions
Ordering Guide
How can I place an order?
Step 1: Browse our chocolate bars on our homepage.
Step 2: Add your chocolate bars to the cart.
Step 3: Click “Check Out”
Step 4: Enter your address to see shipping pricing information.
Step 5: Receive confirmation email. If you have not received a confirmation email with an order number, your order has not successful processed. Please try again, or contact us at hello@mydoubledecker.com for assistance.
Can I modify or cancel my order?
All orders are final, so make sure everything looks correct at checkout, and it should be smooth sailing! If you make an error, the best way to reach out is to email us at hello@mydoubledecker.com and we’ll do our best to help, but please note that no changes are guaranteed. The sooner you get in touch, the better!
If your order is set to ship within 24 hours, we unfortunately cannot make any changes (this includes cancellations). We appreciate your understanding!
How do I make an address change?
Please email us with the following subject line: SHIPPING ADDRESS UPDATE ORDER #— and include the correct shipping address and order number in your email.
Please note that you may have the opportunity to update your shipping address on your order by reviewing your order confirmation page.
If your order is set to ship within 24 hours, we unfortunately cannot make any changes (this includes cancellations). We appreciate your understanding!
What is the price of a chocolate bar?
Double Decker chocolate bars are $14 each.
Where can I find your menu?
Visit our website "Home" tab at the top of the page to see all our chocolate bars that we offer through our National Shipping channels.
We showcase 5 chocolate bar flavors that are announced in our newsletter drop, however when an item is sold out it will be sold out for rest of the flavor drop. That doesn't mean it is gone forever! We cycle past flavors back around, so keep an eye out!
Can I buy past flavors?
Popular past flavors will come back around, however they are not for sale year-round.
Can I buy a Double Decker Gift Card?
We will be offering Gift Cards in 2025! Gift Cards do not expire and can be used any time.
How much will shipping cost?
Shipping costs vary depending on the size of your package and the zip code of the destination. Please enter your shipping address for estimated shipping charges.
My account was double charged. What should I do?
Please contact us at hello@mydoubledecker.com if you if need assistance with your order.
If you do not have an order number, then your order has not successfully been placed.
Why can't I add more than 3 bars to my cart?
Currently we only allow customers to purchase 3 chocolate bars per order. If you would like to purchase more than 3 chocolates bars, please place an additional order.
Shipping Guide
Shipping and Returns
Nationwide Shipping
We ship nationwide using the best possible shipping method to ensure a fast delivery. We ship Monday - Saturday, with some zip code restrictions.
Deliveries are typically made between 8 AM and 9 PM. Please note that certain delivery dates may be unavailable depending on delivery location, holidays, and other factors. Unfortunately, we cannot guarantee a specific delivery date.
Standard shipping is $13.75 to $18.75 depending on the selected delivery destination and package size. We partner with shipping carriers FedEx, USPS and UPS for all nationwide shipping.
International Delivery
At this time, we are not offering international shipping (but we hope to one day!)
Returns
Given the perishable nature of our offerings, we do not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods.
As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances.
How can I track my order?
We partner with FedEx, UPS and USPS to ship our products.
A shipping confirmation email will be sent no later than the evening before your scheduled delivery date.
If you are experiencing any issues with the tracking link provided and have the tracking number available, please search directly in the shipping carrier's website.
What if I'm not home to accept the delivery?
You do need to be at home to receive your order. Shipping carriers will leave your package in a secure location. You will receive an email confirmation with your package is out for delivery to help plan.
Do you deliver to PO, APO and FPO boxes?
At this time, we’re unable to deliver to PO, FPO and APO boxes. If your recipient can only receive mail through a post office, please use the street address of the nearest location.
If your order is accidentally placed to ship to a PO Box, we do not offer refunds for delays caused by delivery exceptions or non-delivery.
Delivery to Dorms, Office Buildings, Hospitals
General: When providing your shipping address, please include thorough details such as the recipient’s name, suite or floor number, and department. We recommend contacting the business or building ahead of time to verify the most current delivery instructions.
Businesses: For nationwide shipping orders, business deliveries can occur until 9 PM. If the mailroom or business is closed during delivery, a second attempt will be made the following day. Typically, packages are sent to a mailroom, so it’s the recipient’s responsibility to check for items once they are marked as delivered. Please be aware that we cannot assume responsibility for deliveries that are unsuccessful to businesses.
Dorms: With many residence halls and thousands of students at colleges and universities, it’s essential to use the correct shipping address for your assigned room. Include the dorm name, floor number, and room number.
Why is my tracking showing a later date?
Our carrier’s tracking numbers sometimes show a later delivery date initially because the estimated date is often generated before the package is fully processed into their system.
Here’s how it works:
1. Initial estimate: When a label is created, the system makes an automatic delivery estimate based on the carrier’s standard delivery times. This initial date assumes typical handling times, but it doesn’t account for the package’s actual location or processing stage.
2. Update Upon Scanning: Once the package is received and scanned into a carrier facility, the tracking information updates with a more accurate delivery date. This can shift the delivery date sooner or later based on real-time logistics.
3. Unexpected Delays or Speedups: Sometimes, the carrier can accelerate processing due to shipping capacity, weather conditions, or optimized routes, which may lead to an earlier delivery than initially estimated.
This process helps the carrier provide more accurate updates, even if the initial date might look different.
Please be assured that this is very common. If you notice any delays after the initial update, please reach out so we can assist.
Why is there a shipping delay?
We do everything we possibly can to make sure your order arrives on time, however once a package ships, there can be factors outside of our control that may alter delivery timelines.
As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistaken the part of our shipping partners’ employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances.
Why haven't I gotten my tracking info yet?
Tracking information will be sent in an auto-generated email when your package is getting prepared to ship. Please note that tracking information can be generated multiple days before a shipment is ready for pickup.
Email notifications will be sent when packages have been shipped, are out for delivery, and have been successfully delivered.
Can I order to multiple addresses?
Please email us at hello@mydoubledecker.com for assistance. At this time we are unable to process multiple addresses, however we will assist if possible.
What if I'm not happy with my order?
We exist to make people happy—it’s as simple as that. If you’re unhappy with your order for any reason, please let us know by contacting the team at hello@mydoubledecker.com We do our best to personally reply to everyone in a timely manner, but please be aware that during high-volume times (like holidays!), it may take longer for you to hear back. We so appreciate the opportunity to make it right for you!
About Our Chocolate Bars
How do I care for my Double Decker chocolate bars?
Store your chocolate bars directly in the refrigerator. Please store in air tight containers if opened.
If your chocolate bar arrives slightly soft, please leave in the refrigerator for 30 minutes to firm up. Please note that freezing may cause chocolate to bloom.
How long do Double Decker chocolate bars stay fresh?
Double Decker chocolate bars should not be stored at room temperature.
The chocolate bars will stay fresh for up to 1 week in the refrigerator, and up to 1 month in the freezer. Please store in an airtight container. Please note that freezing may cause chocolate to bloom.
Allergen Information
Allergen Information - Our food is prepared in a facility that contains common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, and peanuts. While we take steps to minimize risk and safely handle the foods that contain potential allergens, please be advised that cross contamination is possible and can lead to an allergic reaction.
Does Double Decker have any nut-free chocolate bars?
We offer numerous nut-free flavors! However, please note that our open-concept kitchens store and use nut products. While our bakers sanitize equipment thoroughly between batches, cross-contamination remains possible.
Is your marshmallow halal?
Yes! Our marshmallow creme does not use gelatin and has a halal certification, ensuring its suitability for individuals adhering to halal dietary guidelines. Our marshmallow creme is vegetarian, but not vegan.
Are any chocolate bars keto, gluten-free, dairy-free, vegan, halal or kosher?
We currently do not offer keto, gluten-free, dairy-free, sugar-free, vegan, halal or kosher options as regular items on our menu. Given our open-kitchen setup, cross-contamination is possible. While we're not currently planning to introduce these options, if we do, we aim to ensure quality. However, we do offer a selection of gluten-friendly flavors that rotate on the menu periodically.
How big are your chocolate bars?
Double Decker chocolate bars range between Net Weight 260 - 280 grams (approximately 9.5oz).
Do you offer customized products?
At this time we do not offer customized products, however we hope to in the future! Stay tuned!
Where are Double Decker products made?
All of our products are handmade in our bakery in California.
How many chocolate bar flavors does Double Decker have?
We have over 100 different chocolate bar flavors and have new ones coming every week!
Are there any new flavors coming out?
All. The. Time. We love dreaming up new flavors. During flavor drops we release new flavors, and we always bake something special around holidays.