Shipping & Delivery

Nationwide Shipping

We ship nationwide using the best possible shipping method to ensure a fast delivery. We ship Monday - Saturday, with some zip code restrictions. Deliveries are typically made between 8 AM and 9 PM. Please note that certain delivery dates may be unavailable depending on delivery location, holidays, and other factors. Unfortunately, we cannot guarantee a specific delivery date. Standard shipping is $13.75 to $18.75 depending on the selected delivery destination and package size. We partner with carriers FedEx, USPS and UPS for all nationwide shipping. 

International Delivery

At this time, we are not offering international shipping (but we hope to one day!)

Returns

Given the perishable nature of our offerings, we do not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods. As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances. 

Tracking Your Order

We partner with FedEx, UPS and USPS to ship our products. A shipping confirmation email will be sent no later than the evening before your scheduled delivery date. If you are experiencing any issues with the tracking link provided and have the tracking number available, please search directly in the shipping carrier's website. 

FedEx Tracking

USPS Tracking

UPS Tracking

Deliveries to PO, FPO and APO boxes

At this time, we’re unable to deliver to PO, FPO and APO boxes. If your recipient can only receive mail through a post office, please use the street address of the nearest location. If your order is accidentally placed to ship to a PO Box, we do not offer refunds for delays caused by delivery exceptions or non-delivery.

Deliveries to Dorms, Office Buildings and Hospitals

General: When providing your shipping address, please include thorough details such as the recipient’s name, suite or floor number, and department. We recommend contacting the business or building ahead of time to verify the most current delivery instructions. 

Businesses: For nationwide shipping orders, business deliveries can occur until 9 PM. If the mailroom or business is closed during delivery, a second attempt will be made the following day. Typically, packages are sent to a mailroom, so it’s the recipient’s responsibility to check for items once they are marked as delivered. Please be aware that we cannot assume responsibility for deliveries that are unsuccessful to businesses. 

Dorms: With many residence halls and thousands of students at colleges and universities, it’s essential to use the correct shipping address for your assigned room. Include the dorm name, floor number, and room number. 

Tracking Numbers and Delivery Dates

Our carrier’s tracking numbers sometimes show a later delivery date initially because the estimated date is often generated before the package is fully processed into their system. Here’s how it works:

1. Initial estimate: When a label is created, the system makes an automatic delivery estimate based on the carrier’s standard delivery times. This initial date assumes typical handling times, but it doesn’t account for the package’s actual location or processing stage. 

2. Update Upon Scanning: Once the package is received and scanned into a carrier facility, the tracking information updates with a more accurate delivery date. This can shift the delivery date sooner or later based on real-time logistics. 

3. Unexpected Delays or Speedups: Sometimes, the carrier can accelerate processing due to shipping capacity, weather conditions, or optimized routes, which may lead to an earlier delivery than initially estimated. This process helps the carrier provide more accurate updates, even if the initial date might look different. Please be assured that this is very common. If you notice any delays after the initial update, please reach out so we can assist. 

Shipping Delays

We do everything we possibly can to make sure your order arrives on time, however once a package ships, there can be factors outside of our control that may alter delivery timelines. As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistaken the part of our shipping partners’ employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances.